Customer Care

General Insurance Code of Practice

Financial Hardship Policy

Financial Hardship Application

Family & Domestic Violence Policy

Customer Satisfaction

Policy Wordings and Product Disclosure Statements (PDSs)
Terms, conditions, limits and exclusions apply to cover. Any advice provided is general only and does not consider your specific objectives or financial situation. Please read the relevant Product Disclosure Statement to decide if the product is right for you.

Our latest documents 

is-Strata

isStrata – Residential Strata Insurance Policy Wording and Product Disclosure Statement (RSTRATALLOYDS 2.1 10 2022)

isStrata – Commercial Stata Insurance Policy Wording and Product Disclosure Statement (CSTRATALLOYDS 2.1 10 2022)

is-Property

isProperty - Residential Strata Insurance Policy Wording and Product Disclosure Statement (PDS) RSTRATANPRE 1.0 12 2023

isProperty - Commercial Strata Insurance Policy Wording and Product Disclosure Statement (PDS) CSTRATANPRE 1.0 12 2023

Previous documents 

isStrata – Residential Strata Insurance Policy Wording and Product Disclosure Statement (RSTRATALLOYDS 2.0 03 2022)

isStrata – Commercial Strata Insurance Policy Wording and Product Disclosure Statement (CSTRATALLOYDS 2.0 03 2022)

isStrata – Residential Strata Insurance Policy Wording and Product Disclosure Statement (RSTRATALLOYDS 1.0 10 2021)

isStrata – Commercial Strata Insurance Policy Wording and Product Disclosure Statement (CSTRATALLOYDS 1.0 10 2021)

SURA Strata

SURA Strata – Residential Strata Insurance Policy Wording and Product Disclosure Statement for Chubb (SRSTR)

SURA Strata – Commercial Strata Insurance Policy Wording and Product Disclosure Statement for Chubb (SCSTR)

SURA Strata – Residential Strata Insurance Policy Wording and Product Disclosure Statement (SRSTRAP)

SURA Strata – Commercial Strata Insurance Policy Wording and Product Disclosure Statement (SCRSTRAP)

Forms

Strata Insurance Application Form

Strata Property Claim Form

Liability Claim Form 

NSW Small Business Stamp Duty Exemption Form

IIS Terms & Conditions of Trade

What is a Target Market Determination?
A Target Market Determination (TMD) is a document that describes the type of customers a particular product is intended for based on their likely needs, objectives and financial situation. Importantly, it also describes which customers it is not intended for. The way in which the product can be sold, and how we will monitor the product to ensure it is continuing to add value for customers will also be outlined in the TMD.

is-Strata

Our latest TMDs

isStrata – Residential Strata TMD (RSTRATALLOYDS 2.1 10 2022)

isStrata – Commercial Strata TMD (CSTRATALLOYDS 2.1 10 2022)

Previous TMDs

isStrata – Residential Strata TMD (RSTRATALLOYDS 2.0 03 2022)

isStrata – Commercial Strata TMD (CSTRATALLOYDS 2.0 03 2022)

isStrata – Residential Strata TMD (RSTRATALLOYDS 1.0 10 2021)

isStrata – Commercial Strata TMD (CSTRATALLOYDS 1.0 10 2021)

SURA Strata

SURA Strata – Residential Strata TMD (SRSTR 2.0 04 2021)

SURA Strata – Commercial Strata TMD (SCSTR 3.0 04 2021)

SURA Strata – Residential Strata TMD (SRSTRAT 3.0 04 2021)

SURA Strata – Commercial Strata TMD (SCSTRAT 3.0 04 2021)