We welcome your feedback both complaints and compliments on any of our products, policies, underwriting or claims service, your privacy or an issue related to the conduct of one of our employees or service providers such as investigators, loss adjusters, assessors, surveyors, collection agents or recovery specialists.
We have the following process to help you if you wish to make a complaint or manage a dispute:
Positive feedback is welcomed and often overlooked we will pass on your comments to the team member concerned and their immediate manager email@example.com
If you believe that we have interfered with your privacy in our handling of your personal information you can contact us on:
If you remain dissatisfied with our resolution you can contact:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
1300 363 992
If you have any general feedback or suggestions on how we could do things better please let us know. We regularly review our products and services.