The Code is designed to set minimum standards of practice and service in the insurance industry and requires open, fair and honest dealings with customers.
The objectives of the Code are:
We will pursue the above objectives of the Code with regard to the law and acknowledging that every contract of insurance is a contract based on the utmost good faith.
The Code includes standards covering buying insurance, claims handling, responding to catastrophes and disasters and complaints handling procedures.
For more information on the Code please visit www.codeofpractice.com.au